Frequently Asked Questions
PACKAGE DEALS
All package deals include a comprehensive eye test and an extra pair of free single-vision prescription glasses. Your first pair of glasses will be tailored to your specific needs, whether single-vision, bifocal, or multifocal. The second pair (free) will be single-vision and can be customised as either clear lenses or tinted sunglasses, based on your preference.
Our packages are as follows:
Single Vision – from R1400
Bifocal – from R2000
Multifocal – from R2400
Please note that terms and conditions apply depending on your prescription. We recommend discussing the details with your Optometrist, who will guide you on the best options for your visual needs.
HOW MUCH IS AN EYE TEST?
f you pay cash (not through medical aid) it is R150 only. This excludes lenses, frames, your prescription etc, and is only for the exam. If you pay through medical aid an eye exam is R650.
APPOINTMENTS
It is best for you to book ahead of time so that our optometrists can give you their best undivided attention, however you are welcome to stop by any time.
MEDICAL AIDS
We accept most South African medical aids.
Please keep in mind that our specials are originally crafted as cash deals but we do our best to adapt our promotions to your medical aid terms and pricing.
FRAMES
Our frames start from R800, this is only for the frame and excludes lenses.
Our frames are notorious for their quality and we have something for everyone.
We provide a wide collection of frames, contact lenses and sunglasses – from exclusive to budget conscious options, as well as different styles for different face shapes; visit any of our branches to view our availability.
Note that stock/frames may differ between our branches.
If you already own frames which you’d like to use, please bring them along and talk to your Optometrist about a quotation.
FROM HOW MUCH DO YOUR GLASSES START?
Our glasses start from R1400, however, we recommend discussing the details with your Optometrist, who will guide you on the best options and pricing for your visual needs.
PAYMENT OPTIONS
You can pay a deposit on your eyewear and some of our Optometrists even offer repayment solutions. Ask your Optometrist about what is available to you.
WAITING PERIOD
So you’ve visited our friendly Optometrists and you found the best solution for your eye health. Our waiting period for glasses is between 7 and 14 working days. If you have an emergency, let your Optometrist know and they will try their best to accommodate you.
PRESCRIPTIONS
All prescriptions are valid for 12 months. Should anything happen to your glasses you are welcome to bring a valid prescription (not older than 12 months) for a new pair of Optic Edge glasses.
WARRANTY
At Optic Edge Optometrists, we offer a 12-month warranty on all our generic frames, coatings, and lenses. Branded frames also come with a 12-month warranty. Please note that shipping costs are not covered under this warranty.
PRESCRIPTIONS
If you pay cash for your eye exam (R150), your prescription can be emailed to any other optometrist for an additional R150. If you pay through medical aid (R650), your prescription is included in the fee.
BLUE LIGHT LENSES
Adding blue light protection to your glasses is an additional R 1 000 per pair.Â
Blue light lenses are designed to filter out harmful blue light emitted by digital screens, LED lights, and sunlight. Ideal for anyone who spends long hours in front of screens!
ONLINE BOOKINGS
Please visit our request an appointment page to request a booking with the Optic Edge branch of your choice. Please note that submitting a booking request does not mean your appointment is confirmed. The branch will send you an email to confirm the appointment. If you have not received confirmation within two business days, please contact the branch directly to follow up.
OTHER
Please note that if you experience any issues with your glasses or eye health you can visit any Optic Edge branch and bring your glasses with you. Note that our Optometrists will have to see you in person as we are unable to assist telephonically.
Optic Edge team representatives will always do their best to accommodate you in the shortest time possible, but due to third party members and suppliers there may be a longer waiting period on some products and services.